Shipping Policy

At seanmellovia, we believe a better beach experience starts with a smooth and reliable delivery process. We are committed to making sure your order reaches you safely and efficiently, so you can spend less time worrying about shipping and more time enjoying your beach days.

Our Shipping Philosophy

We aim to provide a simple, transparent, and dependable shipping experience. We work with trusted shipping partners to deliver your order as safely and efficiently as possible.

1. Processing Time & Shipping Fee

Orders are typically processed within 1–3 business days after payment confirmation.

During peak seasons, promotions, holidays, or periods of unusually high order volume, processing may take up to 5 business days.

• Standard Shipping: $5.99
• Free Shipping: Available on orders of $45 or more.

Business days do not include weekends or public holidays.

2. Estimated Delivery Times

Estimated delivery times begin after your order has been processed and shipped.

Delivery times are estimates only and may vary depending on your destination, carrier operations, customs processing, weather conditions, holidays, or other circumstances outside our control.

3. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow 1–3 business days for tracking information to become active after your shipping confirmation is sent.

You can also check the status of your shipment through our Track Your Order page.

4. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise stated, international shipments are sent on a Delivered Duty Unpaid (DDU) basis.

Any customs duties, import taxes, or local charges assessed after shipment are the responsibility of the customer. seanmellovia does not control these charges and cannot predict the amount that may be applied.

Please contact your local customs authority if you require additional information regarding possible import charges.

5. Order Changes & Cancellations

If you need to change or cancel your order, please contact us within 12 hours of placing your order.

We will do our best to accommodate your request. However, once an order has entered processing or has been shipped, we may no longer be able to modify or cancel it.

Please contact us at support@seanmellovia.com .

6. Lost or Damaged Packages

If your order arrives damaged, please contact us within 72 hours of delivery.

Please include your order number and clear photos of the damaged product and packaging so our team can review the issue and assist you.

If your package appears to be lost while in transit, please contact us at support@seanmellovia.com so we can review the tracking information and assist you further.

If tracking information shows that your package has been marked as Delivered but you cannot locate it, please first check your mailbox, delivery area, household members, neighbors, and contact the shipping carrier for further assistance.

seanmellovia is not responsible for packages that are lost or stolen after the carrier has confirmed successful delivery to the address provided at checkout.

Company Information

HongKong Novira Limited

ROOM 39, SHOP 67-E, KWAI SING CENTRE, 1 WO YI HOP ROAD, KWAI CHUNG, HONG KONG